Website Shop Terms & Conditions
Effective: 1 April 2021
Changes to Conditions
We may make changes to the Conditions at any time, and the latest version of the Conditions will appear on our website. Any changes to the Conditions will apply to all new orders placed after the change is published on our website. You should check before each order you place, in case the Conditions have changed since your last purchase or visit.
When you place an order for Goods, we will confirm by email to you that we have received your order, but the order will only become legally binding on us when we send you an email confirming shipping of the Goods. If we cannot fulfil your order, we will notify you as soon as practicable. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for. Orders of the Goods are subject to availability. If the Goods you ordered are out of stock, we will email you to let you know. If you’re happy to wait until the time comes back in stock, you’ll be billed, and the item will be shipped to you. If it’s not available, we will cancel your order and refund you. Please check the junk mail folder within your email account, as occasionally confirmations or emails from us can end up there. We are not responsible for you giving us an incorrect email address or incorrect shipping address.
We try to ensure that details about the Goods displayed on our website are up-to-date and correct. However, we may take steps to correct any error or omission in any information on the website, including incorrect price, or in any other communication or document issued by us. If there is an incorrect price or prices, we will notify you by email as soon as we can and you will be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Goods at the erroneous price, you will receive a full refund, if you decide to cancel.
Images of the Goods on the website are intended as guides and the actual Goods may differ slightly in some respects. All weight and dimensions given are approximate. Although we have attempted to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may differ slightly to those stated.
Before completing your order, you should check that your order summary, shipping address, telephone number and email are correct. You should print or retain your email confirmation in case you need to contact us about your order.
We use Stripe Inc. (“Stripe”) to process payments received from you. Please visit Stripe’s website for more information about how they will use any information you submit to them when making a payment.
You must pay for the Goods before we dispatch them, but we will not charge your credit or debit card until we dispatch the products to you.
Customers buying products for delivery to a United Kingdom (UK) address will be charged Value-Added Tax (VAT) at the applicable prevailing rate.
The price shall be exclusive of all packaging, delivery and insurance costs which will be added to your order.
We currently deliver to the mainland UK (England, Wales, Scotland) excluding Northern Ireland, within 2-3 working days* and the below Shipping Rates apply:
– Standard Shipping: £8.00 for all orders – Est. delivery in 2-3 working days.
*Please note we do not ship on Saturdays, Sundays, or UK Bank Holidays. If your order requires additional information to fully process, we will be in touch by email or telephone.
Delivery dates are only approximate estimations of when the Goods will be delivered, but in any event we will deliver the Goods to you within 5 working days after the day on which we accept your order. If our supply of the Goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received. We deliver to many locations; however, geographic location and courier availability can restrict delivery of Goods. We cannot deliver to British Forces Post Office addresses. We reserve the right not to deliver Goods, if we believe the address isn’t secure, for example to communal post address or Post Office box. If we do deliver to your location and it is remote, it may take more time to deliver the Goods than our standard delivery times and express or next day delivery may not be available. We do not deliver to countries, entities or individuals for which it is illegal for us to do so under applicable laws and regulations.
Delivery will be to the address specified by you at the time of the order. Please ensure you have entered the correct accurate shipping address, as we are unable to influence the delivery of any parcels once they have left our location, and we are not responsible for delivering to an incorrect address you specified in the order. If we are unable to deliver due to wrong information being input at the order stage, you will still be charged for all original and redelivery costs. If we deliver to an incorrect address you specified in the order, you will be charged for the full amount of the order, including any applicable taxes, duties, levies, custom charges and delivery fees.
As soon as the Goods are delivered to the shipping address you have indicated on the order, you become responsible for those Goods and the risk of loss will have passed to you. This means you are liable for any subsequent damage, loss or destruction to the Goods. You will become the owner of the Goods once we have received payment in full.
Returns, Exchanges or Refunds
Returns will only be accepted for Goods purchased on our website.
- Returns because the Goods are unwanted. For Goods bought online, you have a legal right to change your mind and receive a refund:
- within 14 days after the Goods have been delivered; or
- if your Goods are split into several deliveries on different days, within 14 days after the last day the Goods are delivered; or
- if you have ordered Goods for regular delivery over a set period, you have 14 days after the first day the Goods are delivered.
You must tell us that you want to do this (which will end the contract). Please contact us by phone +44 (0) 1202 650700 or email firstname.lastname@example.org .
Please return the Goods you no longer want in unused original condition in the original unopened undamaged packaging with proof of purchase within 14 days of telling us you wish to end the contract. You are responsible for all costs to return the Goods to us and we will not refund you the original delivery charges.
- Returns because the Goods were defective. We are under a legal duty to supply Goods that are in conformity with this contract. Nothing in these terms will affect your legal rights. If you wish to exercise your legal rights to reject Goods, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 (0)1202 650700 or email us.
If you return products outside our return policy or if you don’t have proof of purchase, we are unable to provide you with a refund. If you placed your order online, you should check your email for the online payment confirmation which is your receipt.
You will receive a refund of the price you paid for the Goods (including costs of delivery by the least expensive delivery method we offer) to the payment method that you used to place your order. Refunds will be processed within 14 days after us receiving (or collecting) the Goods and proof of purchase or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.
Keep your proof of return and proof of purchase until you receive your refund.
Our Responsibility for Loss or Damage suffered by you
If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for: death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of your legal rights in relation to the Goods.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business losses including loss of profit, loss of business, business interruption, or loss of business opportunity.
This contract is between you and us. No other person shall have any right to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
This contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. If you live in England, you can only bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.